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FAQS

WHERE IS MY ORDER?

Once you’ve completed your order, you will receive an order confirmation email. We’ll notify you via email again once we’ve dispatched your order, where you’ll receive a link to track its progress. We work with a third-party courier company to ensure a safe and timely delivery of your order. 

Please note, we aim to deliver all orders placed on Standard Delivery within 2 working days, however some issues fall outside of our control, meaning on occasion your delivery may be delayed. 

If you selected and paid for our Next Day Delivery service, please note that this is applicable for orders placed Monday - Thursday before 1pm. An order placed after 1pm on a Thursday will be delivered on the Monday, as the next working day. 

HOW CAN I AMEND MY ORDER?

If you would like to amend your order, please get in touch via email:

janeandharryalnmouth@gmail.com

And we will do our best to assist you if your order hasn't already been dispatched. 

Please note, we aim to deliver all orders placed on Standard Delivery within 2 working days.

I'D LIKE TO CANCEL MY ORDER

If you would like to cancel your order, please get in touch via email:

janeandharryalnmouth@gmail.com

And we will do our best to assist you if your order hasn't already been dispatched. Please note, we aim to deliver all orders placed on Standard Delivery within 2 working days.

 

CAN I UPGRADE MY ORDER FOR FASTER DELIVERY?

if you would like to upgrade to faster delivery please get in touch via email:

janeandharryalnmouth@gmail.com

And we will do our best to assist you if your order hasn't already been dispatched. Please note, we aim to deliver all orders placed on Standard Delivery within 2 working days.

 

THERE IS A DISCREPANCY WITH MY ORDER

If there is a discrepancy with your oder please get in touch via email: 

janeandharryalnmouth@gmail.com

And we will do our best to assist you with your order.

 

I'VE RECEIVED A DAMAGED OR FAULTY ITEM

We are sorry you have received a damaged or faulty item, please  get in touch via email: 

janeandharryalnmouth@gmail.com

And we will do our best to assist you with your order.

I ONLY RECEIVED PART OF MY ORDER

We are sorry that part of your order is missing,  please get in touch via email: 

janeandharryalnmouth@gmail.com

And we will do our best to assist you with your order.

 

MY TRACKING DETAILS HAVEN'T BEEN UPDATED 

Please allow 2 working days from your order being placed for the tracking details to be updated. If this has still not been updated please email us on:

janeandharryalnmouth@gmail.com

And we will update you on your order.

DO YOU DELIVER OUTSIDE OF THE UK?

Please allow 2 working days from your order being placed for the tracking details to be updated. If this has still not been updated please email us on:

janeandharryalnmouth@gmail.com

And we will update you on your order.

WHAT IS YOUR RETURNS ADDRESS?

Jane & Harry

22 Northumberland Street

Alnmouth

Alnwick 

Northumberland

NE66 2RJ

HOW MUCH WILL IT COST TO RETUNR AN ITEM?

We ask that all items are returned to us tracked and signed for and covered for the amount of the product, so that it is insured while out for delivery. Depending on the size of the item and weight, the cost of your return may vary.

CAN I EXCHANGE AN ITEM?

If you would wish to an exchange please get in touch via email: 

janeandharryalnmouth@gmail.com

And we will be more than happy to assist you with you with an exchange.

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