Due to us being a small business and stocking small independent brands, our returns policy lasts 14 days.

 

If you wish to return an item please notify us by emailing us at janeandharryalnmouth@gmai.com  prior to posting your item back to us. 

 

We must be notified within 14 days of receiving your item, if you wish to return. If 5 days have gone by since receiving purchase, unfortunately I can’t offer you a refund or exchange.

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To be eligible for a return, your item must be unused and in the same condition that you received it. 

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Please use registered post or recorded delivery when returning goods as it reduces the chances of packages being lost or incurring further damage in transit. 

 

We advise that you use a tracked service that covers the costs of the product being returned as we cannot be responsible for a return which is not safely delivered. 

Please return the item to the following address:

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Jane & Harry's

28 Northumberland Street

Alnmouth

Alnwick

Northumberland

NE66 2RA

United Kingdom.

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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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Items that can not be returned:

• Unfortunately for hygiene reasons we cannot exchange or refund earrings or any skincare products.

• We do not accept returns or exchanges on any sale item. 

• Gift Cards are non-refundable and non-exchangeable.