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DELIVERY & RETURNS

DELIVERY

We aim to get items shipped within 2 working days unless otherwise stated or contacted. However we may experience high volumes of orders around holiday times and therefore shipments may be delayed by a few days.

 

We offer FREE UK STANDARD DELIVERY on all orders over £150 and FREE NEXT DAY DELIVERY on all orders over £200. 

All of our items will be sent first class signed for and insured for the price of your purchase.

 

Orders are not dispatched on weekends or the following holiday/bank holiday dates:

(2022)

Monday 2nd January - New Year’s Day

Friday 15th April - Good Friday

Monday 18th April - Easter Monday

Monday 29th August - Summer bank holiday

In addition to the above Bank Holiday dates orders are not dispatched during the period:

Saturday 17th December 2022 to Monday 2nd January 2023.

RETURNS

Due to us being a small business and stocking small independent brands, our returns policy lasts 5 days.

 

If you wish to return an item please notify us by emailing us at janeandharryalnmouth@gmai.com  prior to posting your item back to us. 

 

We must be notified within 5 days of receiving your item, if you wish to return. If 5 days have gone by since receiving purchase, unfortunately I can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Please use registered post or recorded delivery when returning goods as it reduces the chances of packages being lost or incurring further damage in transit. 

 

We advise that you use a tracked service that covers the costs of the product being returned as we cannot be responsible for a return which is not safely delivered

Please return the item to the following address:

Jane & Harry's

22 Northumberland Street

Alnmouth

Alnwick

Northumberland

NE66 2RJ

United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Items that can not be returned:

  • Unfortunately for hygiene reasons we cannot exchange or refund earrings. 

  • We do not accept returns or exchanges on any sale item. 

  • Gift Cards are non-refundable and non-exchangeable.

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